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Shipping, returns and watches guarantees

Offers on shipping costs

Currently, Skippertime.com offers to its customers the following offers in shipping costs:

We guarantee the delivery of your orders through the internet at the address you specify and within the established deadlines, regardless of the chosen delivery method. Our shipping services are based on collaboration agreements signed with the main transport companies.

These services include both the shipments to the buyer's own family home and those in which the buyer decides to surprise any of their relatives or friends, sending them to their home as a gift any item from our online store.

About shipments with NACEX

After-sales services: returns, desistance and watches guarantees, the customer comes first

In our online watches store the customer comes first and that is why in general terms, our policy provides for the following:

The details of these topics are explained below.

Returns and changes of articles

Our articles on the internet are endorsed by jewelery and watch companies, of great international prestige. The commitment of our watch store is to offer the highest quality and the best guarantee to our customers. Therefore, if when you receive your order is not satisfied, has a period of fifteen (15) days, counting from the date of receipt thereof, to execute the right of return.

If you do not like the watch or bijoux purchased and wish to change it, you have a period of fifteen (15) days, counting from the date of receipt thereof, to execute the right to change. We take care, the first time, to pick up the product sent and deliver the new product, at no cost to you. From this moment you can change it again, but the customer will be responsible for the expenses.

If you request the refund of the amount, the customer must send the product within 15 days after receiving the order. The return costs are borne by the customer. The refund of the amount will be made through the same system used for payment in our SkipperTime watch store, except if the payment was made AGAINST REIMBURSEMENT, in which case the refund of the amount will be carried out by money order or bank transfer.

Returns of articles for incidents

We will accept the return of items from the online collection that are already defective or those with erroneous shipments, being our company RED TIME, SL, who will be responsible for the shipping and collection costs, provided that the client reports this circumstance within a period of seven (7) business days from the date of receipt of the shipment.

If you request the replacement of the product purchased at Skippertime.com, our company undertakes to deliver your new product in perfect condition, as well as to pick up the defective product upon delivery.

To make your return, send us an e-mail to the following address: info@skippertime.comor contact us by phone +34 965 130 870.

Cancel an order

The cancellation of an order can only be carried out if it has not yet been processed and invoiced. To cancel an order you must provide us with the order number you wish to cancel, communicating it by e-mail. In case you select "prepayment" as a payment method, and have already made the transfer or deposit, you must provide us with your bank details (account number) so that we can proceed with your return. This procedure can only be done in writing e-mail to the following address: info@skippertime.com

I do not like the item and I decided to return it

You have 15 business days from the receipt of your order to process your return, contacting us either by phone (+34 965 130 870), or in writing to the email address info@skippertime.com. If you do not like the product received you can exercise your right of return you must package the product in its original packaging, including all the accessories with which it was accompanied upon delivery, including if applicable the International Guarantee Certificate, and returned in perfect condition, without having been used, in the same conditions in which it was received, and send them within the deadline set at the following address: Skipper-Red, SL, Calle Portugal nº39 bajos, 03003 - Alicante.

The item is defective and I have decided to return it (Purchase desistance)

If you detect a defect in the operation of the product within the first 7 business days from the receipt of the order, you can proceed to its return.
In this case you must communicate by phone (+34 965 130 870) or by e-mail (info@skippertime.com), so that we can give you instructions to process your return.

Important: In the event that our after-sales service detects that the returned item shows wear due to handling, the return will not be accepted, and if it is accepted, 100% of the amount paid in the order will not be refunded.
We will not be responsible for returns on products handled by the customer, or those goods that are returned incomplete in both its main elements and accessories.

Procedure of sending the articles in cases of return

In the event that you meet the requirements of terms and form explained above for the return of the order, you should contact our Customer Service by e-mail to inform us of your decision to return the product and request your RMA number (Return Merchandise Authorization). Follow the instructions for sending the return as instructed by our Customer Service Department, as you must send it by postage due to the address we provide for it. The refund of your money will be made within a maximum period of 5 working days from the date of reception at our offices. If you have not made the money back in these 5 days, we promise to give the customer a € 10 check to spend on future purchases through our website.

All shipments (returns) will be sent to RED TIME, SL, Calle Portugal nº39 CP 03003 - Alicante.

For your own safety, we recommend that you use a reliable shipping medium that requires the recipient's signature at the time of delivery. The shipping and handling costs for return by withdrawal will be borne by the customer.

You must follow the instructions for sending the return as instructed from our Customer Service department.

Conditions for the return of an order

To expedite the management of the return, it is recommended that the following requirements and guidelines are met:

Important: For any doubt about the correct shipment of products to our store you can contact by e-mail (info@skippertime.com) or by phone (+34 965 13 08 70) in the Customer Service department.

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